Files and drives
Word, PDF, Excel, scans. Google Drive, SharePoint, Dropbox, network shares.
Stop explaining what your documents already say
The assistant answers questions from your team and your customers using your own knowledge base: files, email, CRM, wikis, any API. Every answer shows the clause it came from. Nothing there — it says so. Live in 7 days, in Slack or Teams.
Send 5 documents today — tomorrow you'll watch it answer your real questions. Free.
assistant — webonline
documents/
Retail Sales Policy 2024.pdf
service-standards.docx
price-list-q1.xlsx
Vasko
What's the refund procedure if the customer has no receipt?
A refund without a receipt is allowed. The customer proves the purchase with a card statement or a witness. File form F-12; review takes 3 business days.
Retail Sales Policy 2024.pdf · clause 4.3.2
when the docs have no answer
Not found in the indexed documents.
What "quick question?" really costs
5–10 questions a day
That is what one employee asks colleagues and managers. Every answer is already written down.
2 people × 10 minutes
That is the price of each question: the asker’s time plus the answerer’s.
Thousands of $ a year
That is what a 30-person company pays to recite its own playbooks out loud.
Three steps to launch
┌─ sources ───────────────┐
│ files · email · wiki
│ CRM · ERP · tickets
│ any API
└──────────────────────────┘
──▶
┌─ parse ─────────────────┐
│ layout · tables
│ OCR · headings
│ deduplication
└──────────────────────────┘
──▶
┌─ index ─────────────────┐
│ meaning vectors
│ semantic search
│ no volume ceiling
└──────────────────────────┘
──▶
┌─ answer ────────────────┐
│ top-k · rerank
│ clause citation
│ or "not found"
└──────────────────────────┘
Twelve processing steps. Your team sees one — the answer.
We connect your sources
Files, shared drives, a support inbox, CRM, wikis, ticket history. Some you export, some we pull over API. No need to tidy anything up first.
We index and configure
7 business days. Together we lock 20 test questions — you accept the work against them.
Your team asks — the assistant answers
In Slack, Teams or the browser. Every answer carries a document and a clause. Nothing in the docs — an honest "not found".
assistant — slackonline
#ops-help
МК
Maria K.
What's the refund procedure if the customer has no receipt?
VaskoAPP
A refund without a receipt is allowed. The customer proves the purchase with a card statement or a witness. File form F-12; review takes 3 business days.
Source
Retail Sales Policy 2024.pdf · clause 4.3.2
VaskoAPP
when the docs have no answer
Not found in the indexed documents.
Message #ops-help
Sources
Knowledge does not live in one folder
The assistant answers from everything it has access to. No ceiling on volume — a hundred documents or hundreds of thousands.
A support or team inbox. Threads with customers and vendors become answerable knowledge.
CRM and ERP
Salesforce, HubSpot, NetSuite. Pricing, contracts, account history — pulled over API on a schedule.
Tickets and support
Zendesk, Intercom, Jira. Past resolutions stop being lost in closed tickets.
Wikis
Confluence, Notion, internal portals, SharePoint pages.
Any API
If the system has an API, we read from it. If it does not, we take a scheduled export.
Access is scoped by department and role: an employee only ever sees what they are cleared for.
Friday, 5:40 pm
A new hire posts in the team chat: "Customer has no receipt — what do I do?" Eight minutes later the manager replies; he was in a meeting. An hour later another location asks the same thing. The answer sat in the playbook the whole time, clause 4.3.2.
With the assistant she gets it in five seconds, with the clause attached. The manager is not interrupted. The question does not come back.
The story is composite. The numbers below come from a live deployment.
- 7 days
- from documents to a working assistant
- 90%
- correct answers on the test set
- 0
- fabricated facts
Where it pays off first
Franchises & chains
"What's the refund procedure if the customer has no receipt?"
Locations stop pinging head office. Brand standards, ops manuals and marketing rules sit in one window.
Manufacturing & technical
"What's the torque spec for M12 in the install manual?"
Engineers and sales find specs, compatibility and code clauses in seconds. No digging through PDFs.
Professional services
"What's our onboarding flow for a client switching tax regimes?"
Junior staff take answers from the firm's playbooks and stop interrupting seniors.
Pricing
Start
$390
per month
Launch $1,900 one-time · 7 business days · first month included
- up to 20 users
- up to 100 documents
- Slack, Teams and web
- chat support, reply within one business day
- hosted in an isolated environment, encrypted, NDA
up to 2,500 queries a month
over the limit: +2,500 queries — $120 · custom work $60/hour
Company
$890
per month
Launch $2,900 one-time · 10 business days
- up to 100 users
- up to 500 documents
- roles, branches, question analytics
- priority support, 4-hour response
- choice of LLM provider
up to 10,000 queries a month
over the limit: +5,000 queries — $220 · custom work $60/hour
Perimeter
your data never leaves your perimeterfrom $12,000
licence + deployment
4-week pilot with written acceptance criteria
- unlimited users and documents
- integrations to your spec
- support subscription 20% of licence per year
- model and index run on your servers
- not a byte leaves your network
volume limited only by your hardware
Limits are honesty: model spend is priced in and custom work is billed by the hour instead of being smeared across every plan. A 20-person company fits Start with room to spare. Launch guarantee: miss your 20 acceptance questions and the deposit comes back. We take two launches a month.
What people usually ask
Accuracy
How is this different from ChatGPT?
ChatGPT answers from the internet in general. Vasko answers only from your files and shows the document and clause it took the answer from. Building this yourself takes months: our accuracy reached 90% after dozens of iterations, not out of the box.
What if the bot is wrong or makes something up?
If it is not in your documents, it does not answer — it says "not found". That is configured behaviour, and acceptance testing found zero fabricated facts. You measure accuracy yourself: we agree 20 test questions before launch, and if we miss them the deposit comes back.
Our documents are a mess — will it still work?
Yes, we take them as they are. The assistant will also show you what is missing, from its log of unanswered questions.
Data and models
Which models does it run on and where does our data go?
Choice of LLM providers. Your documents are stored encrypted in an isolated environment and are never used for model training. Full on-prem option: nothing leaves your perimeter.
Where is our data physically hosted?
You pick the region at setup — EU or US. We sign a data processing agreement and never use your documents for model training. We hold no SOC 2 or ISO certification today, so if your policy requires one, take the on-prem option.
SaaS or on-premise — which should we take?
No regulatory constraints — take SaaS: cheaper, live in 7 days. Data cannot leave your perimeter (banking, healthcare, public sector) — take Perimeter. Migration from SaaS is possible; the index moves with you.
Money
Why is there a query limit on the plans?
Every answer costs us model spend, and every change costs developer hours. We price both separately so we do not raise the plan for everyone to cover the heaviest user. A 20-person company fits the Start limit with room to spare.
Why no free pilot?
Free is the demo on 5 of your documents within a day. The work is paid, but with a refund tied to your own acceptance test. You risk no money, we do no free work.
What happens if we stop paying for support?
The assistant keeps running on its current index. The subscription is what keeps the index in step with your documents, plus support and tweak hours.
Launch
How much of our time does it take?
Two to three hours in total: hand over documents, agree the test questions, accept the work. The rest is on us.
Contract and payment?
Invoice from our legal entity, paid by wire or card. NDA and DPA on request, MSA if your procurement needs one. Launch is paid 100% upfront or 50/50 on acceptance. No annual commitment — monthly, cancel any time.
Do you support languages other than English?
Yes — the assistant answers in the language of your documents, and mixed corpora are supported.
See it answer your questions
Send 5 of your playbooks. Tomorrow we send back a video of the assistant answering questions about them. Free, no strings. Every day without it is another day your team recites its own documents out loud.